Need Area Operations Manager for Swiggy in Kochi

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Area Operations Manager 

ID: 2177 | 2 - 4 yrs | Kochi-TKM Park - SNO | careers


Job Title : Area Operations Manager 

Roles and Responsibilities

     Responsible for managing in-store Operations for Instamart pods in the city

     Own metrics like order to bill times, SDC, manpower costs, packaging costs etc.

     Responsible for setting up processes around manpower roaster to ensure effective picker utilization.

     Own end to end planning and execution of measures to provide high standards of customer experience including QC across categories and ensure good packaging methods are practiced.

     Ensure the team is trained well and attrition rate is under check.

     Responsible for inventory management at the pods i.e. ensuring proper stacking of inventory, adherence to FEFO/FIFO and accuracy of products count is high.

     Adherence to various processes such as liquidation, RTV, wastage management and expiry checks.

     Coordinate with the infra team to set-up and maintain the assigned pods.

     Ensure timely execution of strategic initiatives as well as contribute with ideas for continuous improvement in POD operations.


 

Desired skills

 

     Graduate with 2-4 years’ experience post MBA/BE in tier 2/tier 3 colleges.

     Prior experience in process design and operations implementation (preferably in logistics/supply chain management)

     Strong operational, analytical and numerical skills; Ability to use data effectively for devising operations strategy

     Strong time management skills and the ability to multitask and prioritize in order to meet daily, weekly, and long-term requirements and goals

     Good leadership skills (Experience in managing blue-collared employees is a big plus), conflict management skills

     Passion to deliver a positive customer experience; Ability to maintain composure in difficult situations; Good communication skills

     Attention to detail and ability to critically think through and resolve problems;

     Understand lean operations strategies (especially concepts relevant to services industry)

     Able to come up with new ideas to improve customer performance standards

 


Click here To Apply Online 



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